Poke Store – Nationwide Delivery

At Poke Store, we are excited to serve customers all across South Africa! You can confidently place your orders directly on our website from any location within the country.

What to Expect After You Place an Order:

Once you place your order, keep an eye on your email for shipping updates. We’ll send you all the necessary information as soon as your order is on its way.

Order Processing:

Orders are processed on Mondays, Wednesdays, and Fridays within our business hours, which are from Monday to Friday, 9 AM to 5 PM.

Dispatch Schedule:

Orders are dispatched from Monday to Friday and typically take 2 to 3 working days to leave our warehouse.

Estimated Delivery Times Post-Dispatch:

  • Johannesburg: 3 to 4 working days
  • Cape Town: 1 to 2 working days
  • KZN: 3 to 4 working days
  • Eastern Cape: 3 to 4 working days

Shipping Costs:

  • A standard shipping fee of R100 applies to all orders.
  • Enjoy FREE shipping on orders over R2000.

Free Delivery and Shipping Intervals:

  • Orders that qualify for free delivery (over R2000) include one shipping interval. We dispatch these orders once all items, including pre-orders, are in stock and ready to ship.
  • Standard shipping also includes one interval for dispatching all in-stock and pre-order items together.
  • Extra Shipping Option: For an additional R99, orders can be shipped in two intervals if your cart contains items arriving at different times.

Receiving Your Order:

It is the customer’s responsibility to be available to receive orders once dispatched. Poke Store is not liable for any issues that arise from unsuccessful deliveries due to the customer’s unavailability. If you miss your delivery, please contact the courier company to arrange another delivery time.

Please Note:

  • Pre-order arrival dates are subject to change due to factors beyond our control, such as production or shipping delays.
  • Prices for pre-ordered items may change by the time they arrive but can be amended before dispatch. Full payment is required to secure a pre-order, and this payment is non-refundable.

Order Adjustments:

Poke Store reserves the right to adjust the quantities of products ordered on a case-by-case basis. You will be informed of any changes.

Tracking Your Order:

Once dispatched, you will receive a tracking number to monitor the progress of your shipment.

Delivery Rates:

  • Orders over R2000 qualify for 1x free delivery.
  • Orders under R2000 incur a delivery fee of R100.

This comprehensive policy ensures that your purchases from Poke Store are handled professionally from checkout to delivery, providing a seamless shopping experience.